Frequently Asked Questions
Kcal Extra came as a natural extension to Kcal healthy fast food. Comprising comprehensive weight and nutrition management plans, Kcal Extra delivers bespoke healthy meal plans, direct to your door, to help you reach your fitness, weight and lifestyle goals. With Kcal Extra, you can eat the food you want, develop a healthy and enjoyable eating style, increase your energy levels through nutritious food and build more balance into your life for optimal weight loss and wellbeing. Simple!
Because we have over 21000 happy customers who love how Kcal Extra helps them! Check out what some of their success stories and why Kcal Extra is so effective here.
All our monthly plans are bespoke, designed especially to address your individual needs and personal goals. Our expert Kcal Extra nutritionists are dedicated to creating plans that find the perfect balance between menu variety, nutrition, hunger control and convenience. In addition, you’ll also have a dedicated account manager to make sure you’re enjoying the journey from start to finish. Kcal food doesn’t just provide healthier options. Our food is healthy, wholesome, nutritious and tasty, full stop! We place a heavy emphasis on the best super foods in each food group and precisely measure the proteins, fats, carbs and calories to ensure you get all the nutrients you need for optimal wellbeing. Our results really do speak for themselves!
Helping you on the road to optimal wellbeing is our ultimate goal! We give you all the advice, assistance and support you need to help you reach your weight and lifestyle goals. We have just one program and that's your program! We don’t take our role lightly because we know firsthand just how important it is to be healthy, well and fully of vitality. Only then can you enjoy a rich and rewarding lifestyle.
We have a wide variety of customers, all sharing a common factor: Kcal Extra customers want to invest in their health, whether via weight loss, weight maintenance, and muscle gain or simply to enjoy a healthy and wholesome diet.
By getting certain details before you get started, we're able to give you a truly bespoke service that really caters to you and you only. We also need your contact details to organize delivery of your meals at a time that suits you.
Simply click here and complete the 2-minutes sign up form. On the right hand side of the form, there’s a step-by-step guide to help you. You can also call +971 4 434 4111 for support from a member of the Kcal Extra team.
If you select "Plan without consultation" (Set-to-go), we can start your plan in as little as three business days. If you select the "Plan with consultation", your plan will start around three business days after your initial appointment with a Kcal Extra nutritionist. You can click here and check the next available date for a consultation.
When you sign up with Kcal Extra, you can choose from the following options of duration and meal delivery frequency:
- 20 days (5 days a week delivery)
- 24 days (6 days a week delivery)
- 28 days (7 days a week delivery)
We're serious about helping you reach your weight loss goals. By meeting with a Kcal Extra nutritionist, we can learn about your food preferences, eating habits and lifestyle. During the consultation we will also provide the InBody analysis which provides us with a complete review of your current weight, body composition and metabolism. This analysis helps Kcal Extra nutritionist provide you with a fair assessment of what your goals should be and how your diet should be structured for even better results.
Not interested in the full assessment? Simply select "Plan without consultation" (Set-to-go) on our sign up page. You'll be asked to tell us about any food intolerances, likes and dislikes when completing the form. Have questions? We can also arrange for a Kcal Extra nutritionist to give you call before starting your plan.
If you signed up for "Plan with consultation", you’ll have a scheduled weigh-in appointment before your plan ends. We recommend you book this 3 to 4 days in advance of your plan ending. Simply visit your e-tools and select a time and date that suits your schedule. If you chose "Plan without consultation" (Set-to-go), we recommend you weigh yourself once a week at a consistent time (preferably in the morning) to avoid any normal daily weight fluctuations that commonly occur.
We have three different meal plans, each designed for specific goals including weight loss, weight and nutrition maintenance and muscle gain and recovery. Kcal Extra nutritionists are on hand to ensure you select the right plan for you based on your optimal daily calorie intake, age, height, current weight, gender and activity level. Our lowest calorie level is 1,000 calories per day and our highest is 2,300 calories.
The amount of weight you lose depends on a number of factors including your age, activity level, amount of exercise, medical conditions and starting weight. Most Kcal Extra customers lose anything from 3 to 8 kilos per month. Ultimately, your results depend on YOU and your commitment. We’re serious about helping you. How serious are you about helping yourself? (*)
In most cases, a person’s weight is directly related to their lifestyle so the first factor to consider when trying to lose weight, is a change in lifestyle. At Kcal Extra, we help you to look at food in different ways and support you in making small dietary and lifestyle changes that have lasting results. We replace processed and artificial foods with foods that are natural, wholesome and nutrient-rich.
You can stay as long as you want! Kcal Extra isn’t designed to be a fast fix. It’s a lifestyle. Our meal plans are delicious and convenient. Once you’ve reached your initial goals, you can enjoy an ongoing meal plan that fits your current weight and nutrition needs. You can have the meal plan that fits your current weight and nutrition needs and with the guide of our nutritionist and account manager we will make sure to give you the assistance and support to reach and maintain your health goals.
In order to change and form healthy habits, Kcal Extra plans are carefully calculated for a minimum 4-week period. Can’t commit to a full month? No problem. We have a weekly delivery service from our Kcal Healthy Fast Food restaurants. Whilst this weekly meal delivery service doesn’t exactly provide the same comprehensive benefits as Kcal Extra, it still ensures you eat delicious, nutritious and wholesome foods at every meal. You can register by clicking here.
At Kcal Extra, our goal isn’t just to help you lose weight. We want to help you maintain your weight loss as well. We do this by giving you the tools you need for continued success. We help you develop a healthy relationship with food and support you in building an active and balanced lifestyle.
With Kcal Extra, you’ll enjoy a rich variety of delicious and nutritious, healthy meals. It won’t take long for you to reap the rewards and you’ll feel a marked increase in energy levels. In addition, we support you in reaching your target weight goal and provide you with all the necessary tools to build and maintain a healthy lifestyle. Put simply, with Kcal Extra you’ll feel great!
All Kcal Extra menus are carefully designed to ensure you enjoy the optimum quantity of carbs, protein, fat, calories, nutrients and vitamins throughout the day. If you would like to exclude some of the meals, please get in touch and we can discuss options.
As you know, you can't lose weight in just one day. You need a plan and with Kcal Extra, you can enjoy a complete monthly meal plan. Our plans are designed around three meals and two snacks a day, up to 7 days a week. If you follow our guidance, you’ll see a difference in a remarkably short space of time. If you’d like to sample our food before committing, why not drop by a Kcal Healthy Fast Food restaurant? Click here to see our locations.
We have different plans to choose from depending on your goals and preferences. Whether for weight loss, weight maintenance or weight gain, we have a plan to suits you!
Absolutely! This plan is called "Wellness". The daily calorie intake ranges between 1400 and 1800, which is just enough to maintain a healthy lifestyle.
Our "Athlete" plan is the best plan for you! With a daily calorie intake that ranges from 1800 – 2300, you’ll have enough energy to juice up your training.
You will receive 3 meals and 2 snacks. Breakfast, Lunch, Dinner & 2 snacks.
You’ll need to notify your account manager or request for your plan to be frozen on the e-tools section on our website. We need at least three business days to put your plan on hold. We’ll then add up the remaining days of your plan and re-start delivering your meals on your return.
When signing up on our website, we’ll ask you about your likes, dislikes and allergies and if having a consultation with a Kcal Extra nutritionist, you’ll discuss these at your appointment. Your bespoke meal plan will be planned around your preferences.
Simply inform your account manager of any desired menu changes and swaps will be made within three business days. You can also do this on your e-tools page on our website.
A Kcal Extra nutritionist builds your menu plan according to your required calorie intake, goals, needs, dislikes and allergies. Once your menu is created, it will be emailed to you for your approval. If you dislike a particular dish, we can swap it for another with similar nutritional values. You can also do this on your e-tools page on our website.
On your e-tools page on our website, we offer a substitute menu where you can make requests to change your planned meals. Your own account manager will apply these changes and inform you if you exceed your daily calorie limit.
Deliveries are daily. Our morning slot is between 4am and 9am and our evening slot is between 4pm and 10pm. Delivery schedules depend on your specific location but in the event that you’re not available to receive it, we can leave it on your doorstep or deliver to an alternative location.
Yes. When completing our online sign up form, please state your office address under the requested delivery information. If you wish to make changes to your delivery location, we require two business days notice.
Each Kcal Extra plan is individually priced. Our lowest calorie plan starts from AED 3,100.
We ask for AED 200 as a refundable deposit for a Kcal Extra chiller bag as experience has shown that our customers love our bags so much, that they’re often reluctant to return them!
We accept cash, cards or cheques. You can pay online with your credit or debit card or if you prefer, you can drop off payment at our head office or request that our driver collect your payment from anywhere within Dubai. Please note that card payments made via our drivers incur a AED 45 processing fee.
We do have several discounts on offer (Terms and Conditions apply):
- Fit Family (10% off); for families to enjoy the plan together
- Refer a friend (AED 200 off for each referral upon renewal): as a thank you for spreading the word about Kcal Extra
- Partner in health (10% off for your first month): for companies partnered with Kcal (contact your company HR for more information or if you would like your company to be one of our partners in health)
- Extended sign up (up to 10% off): for those who wish to sign up for plans lasting 8-12 weeks at a time
We recommend you stay hydrated by drinking a minimum of two to three liters of water per day. When drinking coffee or tea, try taking it without sugar or milk..
During your plan, we recommend that you don’t go out for lunch or dinner. We’re serious about your weight loss goals and want you to enjoy the best possible results.
Your Kcal Extra plan is created bespoke for you and is designed to provide you with all the carbs, proteins and fats that your body needs. Regular well-balanced meals regulate your blood sugar levels, which in turn reduce cravings and hunger levels. It should just take a few days for your body to adjust to your new diet but following that, if you still feel hungry, please speak to a Kcal Extra nutritionist and your plan can be amended as required. When possible however, we do recommend you try to fight any hunger and stick to your plan to enjoy the greatest results.
At Kcal Extra, we make it our mission to deliver exceptional customer service and to always go that extra mile. Every client is designated an experienced account manager whose job it is to ensure your time spent with Kcal Extra is one to remember. We intentionally limit the numbers of clients assigned to each account manager to ensure you receive the service you deserve.
Good nutrition and an active lifestyle go hand in hand so exercise certainly plays a role in living a healthy lifestyle. We’re happy to refer you to companies that offer personal training and give preferential rates to Kcal clients, however please note these companies operate entirely independently from us.
Simply heat them in a microwave oven based on the instructions on the label. When your plan starts, we’ll also send you a guide with all details.
Hundreds of happy clients!
207 Google reviews
I started Kcal about 15 days ago and I already lost 2kg. Super happy from the service provided - delivery is ALWAYS on time and the food is tasty and different every day. My account manager Charisse is very attentive to my needs and dislikes. She is very responsive and making my life easier with this diet plan.
Jean Paul Boyadjian
I have been subscribed to Kcal plan for the 3 rd month now and the results i am having compared to my objectives are up to my expectations. Quality of the food is very good and tasty. Delivery service punctual. I don’t have to think what to eat anymore , kcal has it planned. The staff are very friendly especially Alma who is always there to answer to my inquiries.
Alessia Elizabeth Austria
I love KCal! I normally have a hard time eating healthy foods but with KCal’s menu everything is delicious without compromising the taste and the ingredients. Perfect for those people like me who do not appreciate greens! :)
I've been trying Kcal for months now and I am super satisfied with their service. The food is better than what I've expected. If you're trying to lose weight I recommend Kcal diet plan.
Delicious food and so convenient. If I didn’t like something a quick WhatsApp message to my wonderful account manager Sheryl and my menu was changed. Really great variety. Their delivery service is impeccable. I leave my house for work at 6am and my food is already here and I’ve packed brekkie and lunch and snacks into my lunchbox and am out the door in minutes. Also really satisfying meals. I got the lowest calorie option and am not hungry or having any cravings - they balance the sweet and salt so well that I still feel like I’m having a little treat for my afternoon snack with a cup of tea (brownies, little chocolate bites, etc). Will definitely extend the service for another month at least 👍🏼
This is a fantastic program for those that struggle with weight loss. As someone who has struggled with weight all my life, I can say that Kcal offers all the tools and education needed to lose weight and learn healthy calories goals, and life changing habits of portion sized and nute. Thank you Ms. Anju for your help throughout, you are always there for us and ready to help when ever we call you for assistance. And a big thank you! To the delivery personal who always come on time and deliver the food for us. Good team work guys!!!
I’ve been with kcal for almost 3-4 years. I have reached my desired weight a while back, however they are great for anyone who doesn’t have time to cook and wants to remain healthy. A lot of variety and you never get bored of the food! Highly recommended
Been with Kcal on & off for 5 years almost. And can’t say enough good stuff about them from the quality of their meals, their zest for continued excellence in providing motivation to us through their meal plans & also great support system like Sheryl who has been looking after me & not just that she has been one of the key factors in my road to a healthy better me. I can’t thank Kcal or Sheryl enough for being that light. I guess a little motivation and cheer goes a long way. Thank you guys. Sheryl, 👍🏻👍🏻🙌🏻🙌🏻. God bless.
Excellent selection of menus and very efficiently operated - great staff
I started using kcal extra because I wanted a variety of healthy and well proportioned meals. Every meal is delicious! It's fantastic not having to prepare meals but still getting a good balance! Helmy is a super account manager and has always helped with any questions I have. Looking forward to another few weeks of kcal extra deliveries!
Meals are so tasty, convenient, and although the portions sometimes look small, it always fills me up. Everything is customized based on what I like and dislike. Daily delivery at the same time, even during quarantine, as promised. Big thanks to my account manager Alma, she is very responsive, supportive, and helped me to pay flexibility monthly meal plan subscription. Also, thanks and gratitude to my Nutritionist Rawan who follow-up and update the meal plan whenever necessary.
Lea Mhe Atibula
Ms. Sheryl has been my account manager since I started with kcal. All throughout it’s been a great experience with kcal, thanks to her! She knows what she is doing, very knowledgeable of their products and services and handled my account well. Every time I need clarifications, advices and options, she gives me the best and most practical options I could have. She is accommodating and approachable, and I can rely on with anything relevant to my account and experience. I commend her for her assistance and great service.
I always say that Kcal is the best and I wouldn't even try anything else to compare because I am sure no one can compete with them.You can easily spot that from there reviews. I have been with them for around 6 month and I will continue to be with them,Never bored,lot of varaieties and very helpful account managers(Anju in my case).I have lost around 13 kgs without doing any sports.
Been enrolled in customized plan for nearly a month.. Right from the kickoff, their wellness advisor Ms Omnia was absolutely professional, customer service oriented, patient and attentive to all my queries. Operation and delivery side Mr Helmy is spot on at his tuen. Last but not leas, food quality, packaging, macros labeling hygiene and diversity of meals are all top class ticked all boxes until now. More than happy with Kcal Extra, achieving my transformation target day in and day out with their service.. Looking forward to renewing the plan.. We'll done, keep up the good work Kcal team :).. Mak
Hannah Yzabelle Kie
Amazing food! Amazing Customer Service! Satisfaction Guaranteed. There's no company in UAE who can deliver service like Kcal Extra. Thumbs up for a job well done!
I Have been with Kcal for a year now and I must say I have a quite complex preferences. But Kcal was able to provide me with my needs with the help of my Account Manager Charisse. Highly recommended and very convenient especially during this times. 👍
From the start had nothing but awesome support. The food is really tasty and fills you up. There is a great variation to the menu, but if you get something you don’t like then you simply tell your advisor and it’s taken off. I’m 4 weeks in, don’t feel hungry, it’s too easy, and weight is coming off. Have only positives to say about all at kcal, but especially Salwa who has been pivotal to me. 5 stars easy.
KCAL extra is the most effective and excellent when it comes to providing healthy meals tailored for your lifestyle and personality. I highly recommend Marilyn Kie Lingad, one of their account manager who is PRO in assisting and providing excellent service to her client.
Best experience. Price is worth the professional service(support, hygiene, delivery , variety, packaging , awareness ....etc). Beside all these, my priority was to loose weight, and I did with zero effort . I have lost 5kgs in one month (92 to 87 ) and insisting to reach my target(82) soon. I feel healthy dynamic and I am happy eating everyday a new international meal and healthy sweets . Thanks for Anas from the call center team and Sruthi account manager for their support and professionalism.
Have been using their services for a month and very satisfied with the food quality and customer service. Neil, our account manager, has been very responsive and accommodating with our requests. Would recommend it to anyone looking to eat well and save time (and money tbh). Keep it up KCal team.
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