Frequently asked questions

About Us

What is Kcal Extra?

Kcal Extra came as a natural extension to Kcal healthy fast food. Comprising comprehensive weight and nutrition management plans, Kcal Extra delivers bespoke healthy meal plans, direct to your door, to help you reach your fitness, weight and lifestyle goals. With Kcal Extra, you can eat the food you want, develop a healthy and enjoyable eating style, increase your energy levels through nutritious food and build more balance into your life for optimal weight loss and wellbeing. Simple!

How do I know Kcal Extra really works?

We take a step-by-step approach to giving you a healthy, balanced and rewarding lifestyle. We closely monitor your plan and progress to ensure it delivers sustainable results. We consider your body composition, body type, personal goals, food preferences and lifestyle before devising a tailor-made plan that addresses every element. We also monitor your progress throughout the month, giving you all the support and assistance you need. In addition to support from our dedicated Kcal Extra nutritionists, we give you your own account manager who works closely with you to ensure your goals are met and expectations exceeded.

What makes Kcal Extra so different?

All our monthly plans are bespoke, designed especially to address your individual needs and personal goals. Our expert Kcal Extra nutritionists are dedicated to creating plans that find the perfect balance between menu variety, nutrition, hunger control and convenience. In addition, you’ll also have a dedicated account manager to make sure you’re enjoying the journey from start to finish. Kcal food doesn’t just provide healthier options. Our food is healthy, wholesome, nutritious and tasty, full stop! We place a heavy emphasis on the best super foods in each food group and precisely measure the proteins, fats, carbs and calories to ensure you get all the nutrients you need for optimal wellbeing. Our results really do speak for themselves!

What are the goals of Kcal Extra?

Helping you on the road to optimal wellbeing is our ultimate goal! We give you all the advice, assistance and support you need to help you reach your weight and lifestyle goals. We have just one program and that's your program! We don’t take our role lightly because we know firsthand just how important it is to be healthy, well and fully of vitality. Only then can you enjoy a rich and rewarding lifestyle.

Who uses the Kcal Extra meal delivery service?

We have a wide variety of customers, all sharing a common factor: Kcal Extra customers want to invest in their health, whether via weight loss, weight maintenance, and muscle gain or simply to enjoy a healthy and wholesome diet.

Signing Up

Why do I need to sign up?

By getting certain details before you get started, we're able to give you a truly bespoke service that really caters to you and you only. We also need your contact details to organize delivery of your meals at a time that suits you.

Where do I sign up?

Simply click here and complete the 2-minutes sign up form. On the right hand side of the form, there’s a step-by-step guide to help you. You can also call +971 4 434 4111 for support from a member of the Kcal Extra team.

When can I start?

If you select "Plan without consultation" (Set-to-go), we can start your plan in as little as three business days. If you select the "Plan with consultation", your plan will start around three business days after your initial appointment with a Kcal Extra nutritionist. You can click here and check the next available date for a consultation.

What is the duration of each plan?

When you sign up with Kcal Extra, you can choose from the following options of duration and meal delivery frequency:
  • 20 days (5 days a week delivery)
  • 24 days (6 days a week delivery)
  • 28 days (7 days a week delivery)
To enjoy and save more, you can also sign up for eight or twelve weeks.

Consultation

Why do I have to see the nutritionist?

We're serious about helping you reach your weight loss goals. By meeting with a Kcal Extra nutritionist, we can learn about your food preferences, eating habits and lifestyle. During the consultation we will also provide the InBody analysis which provides us with a complete review of your current weight, body composition and metabolism. This analysis helps Kcal Extra nutritionist provide you with a fair assessment of what your goals should be and how your diet should be structured for even better results.

What if I don't want to see the nutritionist?

Not interested in the full assessment? Simply select "Plan without consultation" (Set-to-go) on our sign up page. You'll be asked to tell us about any food intolerances, likes and dislikes when completing the form. Have questions? We can also arrange for a Kcal Extra nutritionist to give you call before starting your plan.

When should I weigh in?

If you signed up for "Plan with consultation", you’ll have a scheduled weigh-in appointment before your plan ends. We recommend you book this 3 to 4 days in advance of your plan ending. Simply visit your e-tools and select a time and date that suits your schedule. If you chose "Plan without consultation" (Set-to-go), we recommend you weigh yourself once a week at a consistent time (preferably in the morning) to avoid any normal daily weight fluctuations that commonly occur.

Meal Plans and Results

What meal plans do you offer?

We have three different meal plans, each designed for specific goals including weight loss (SUCCESS), weight and nutrition maintenance (WELLNESS) and muscle gain and recovery (ATHLETE).Kcal Extra nutritionists are on hand to ensure you select the right plan for you based on your optimal daily calorie intake, age, height, current weight, gender and activity level. Our lowest calorie level is 1,000calories per day (SUCCESS) and our highest is 2,300 calories (ATHLETE).

How much weight can I expect to lose?

The amount of weight you lose depends on a number of factors including your age, activity level, amount of exercise, medical conditions and starting weight. Most Kcal Extra customers lose anything from 3 to 8 kilos per month. Ultimately, your results depend on YOU and your commitment. We’re serious about helping you. How serious are you about helping yourself?

Why will Kcal Extra work for me?

In most cases, a person’s weight is directly related to their lifestyle so the first factor to consider when trying to lose weight, is a change in lifestyle. At Kcal Extra, we help you to look at food in different ways and support you in making small dietary and lifestyle changes that have lasting results. We replace processed and artificial foods with foods that are natural, wholesome and nutrient-rich.

How long will I need to stay on Kcal Extra?

You can stay as long as you want! Kcal Extra isn’t designed to be a fast fix. It’s a lifestyle. Our meal plans are delicious and convenient. Once you’ve reached your initial goals, you can enjoy an ongoing meal plan that fits your current weight and nutrition needs. You can have the meal plan that fits your current weight and nutrition needs and with the guide of our nutritionist and account manager we will make sure to give you the assistance and support to reach and maintain your health goals.

Can I commit to less than one month?

In order to change and form healthy habits, Kcal Extra plans are carefully calculated for a minimum 4-week period. Can’t commit to a full month? No problem. We have a weekly delivery service from our Kcal Healthy Fast Food restaurants. Whilst this weekly meal delivery service doesn’t exactly provide the same comprehensive benefits as Kcal Extra, it still ensures you eat delicious, nutritious and wholesome foods at every meal. You can register by clicking here.

How do I keep the weight off?

At Kcal Extra, our goal isn’t just to help you lose weight. We want to help you maintain your weight loss as well. We do this by giving you the tools you need for continued success. We help you develop a healthy relationship with food and support you in building an active and balanced lifestyle.

What results can I expect from Kcal Extra?

With Kcal Extra, you’ll enjoy a rich variety of delicious and nutritious, healthy meals. It won’t take long for you to reap the rewards and you’ll feel a marked increase in energy levels. In addition, we support you in reaching your target weight goal and provide you with all the necessary tools to build and maintain a healthy lifestyle. Put simply, with Kcal Extra you’ll feel great!

What if I do not want full day meals?

All Kcal Extra menus are carefully designed to ensure you enjoy the optimum quantity of carbs, protein, fat, calories, nutrients and vitamins throughout the day. If you would like to exclude some of the meals, please get in touch and we can discuss options.

Can I order Kcal Extra for one day?

As you know, you can't lose weight in just one day. You need a plan and with Kcal Extra, you can enjoy a complete monthly meal plan. Our plans are designed around three meals and two snacks a day, up to 7 days a week. If you follow our guidance, you’ll see a difference in a remarkably short space of time. If you’d like to sample our food before committing, why not drop by a Kcal Healthy Fast Food restaurant? Click here to see our locations.

I'm not interested in losing weight. Is there still an appropriate plan for me?

We have different plans to choose from depending on your goals and preferences. Whether for weight loss, weight maintenance or weight gain, we have a plan to suits you!

Is there a plan for weigh maintenance?

Absolutely! This plan is called "Wellness". The daily calorie intake ranges between 1400 and 1800, which is just enough to maintain a healthy lifestyle.

What if I do heavy exercise and want to gain muscle?

Our "Athlete" plan is the best plan for you! With a daily calorie intake that ranges from 1800 – 2300, you’ll have enough energy to juice up your training.

Meal Plan modifications

What if I am travelling?

You’ll need to notify your account manager or request for your plan to be frozen on the e-tools section on our website. We need at least three business days to put your plan on hold. We’ll then add up the remaining days of your plan and re-start delivering your meals on your return.

What about food allergies and other food preferences/dislikes?

When signing up on our website, we’ll ask you about your likes, dislikes and allergies and if having a consultation with a Kcal Extra nutritionist, you’ll discuss these at your appointment. Your bespoke meal plan will be planned around your preferences.

What if I don’t like a dish?

Simply inform your account manager of any desired menu changes and swaps will be made within three business days. You can also do this on your e-tools page on our website.

Can I choose the menu?

A Kcal Extra nutritionist builds your menu plan according to your required calorie intake, goals, needs, dislikes and allergies. Once your menu is created, it will be emailed to you for your approval. If you dislike a particular dish, we can swap it for another with similar nutritional values. You can also do this on your e-tools page on our website.

Is there an option for me to choose the dishes I want?

On your e-tools page on our website, we offer a substitute menu where you can make requests to change your planned meals. Your own account manager will apply these changes and inform you if you exceed your daily calorie limit.

Delivery

Which areas do you deliver to?

We deliver throughout Dubai, Abu Dhabi and Sharjah at no cost.

What time do you deliver the food?

Deliveries are daily. Our morning slot is between 4am and 9am and our evening slot is between 4pm and 10pm. Delivery schedules depend on your specific location but in the event that you’re not available to receive it, we can leave it on your doorstep or deliver to an alternative location.

Can it be delivered to my office?

Yes. When completing our online sign up form, please state your office address under the requested delivery information. If you wish to make changes to your delivery location, we require two business days notice.

Payment and Discounts

How much will my plan cost?

Each Kcal Extra plan is individually priced. Our lowest calorie plan (SUCCESS) starts from AED 2,695.

Why do I need to pay an AED 200 deposit for the ice and chiller bag?

We ask for AED 200as a refundable deposit for a Kcal Extra chiller bag as experience has shown that our customers love our bags so much, that they’re often reluctant to return them!

How can I pay?

We accept cash, cards or cheques. You can pay online with your credit or debit card or if you prefer, you can drop off payment at our head office or request that our driver collect your payment from anywhere within Dubai. Please note that card payments made via our drivers incur a AED 45 processing fee.

Do you offer discounts?

We do have several discounts on offer (Terms and Conditions apply):
  1. Fit Family (5% off); for families to enjoy the plan together
  2. Refer a friend (AED 100 off for each referral upon renewal): as a thank you for spreading the word about Kcal Extra
  3. Partner in health (10% off for your first month): for companies partnered with Kcal (contact your company HR for more information or if you would like your company to be one of our partners in health)
  4. Extended sign up (up to 10% off): for those who wish to sign up for plans lasting 8-12 weeks at a time

Others

What should I drink? Am I allowed to drink coffee, tea or fruit juices?

We recommend you stay hydrated by drinking a minimum of two to three liters of water per day. When drinking coffee or tea, try taking it without sugar or milk.

What if I go out for lunch or dinner?

During your plan, we recommend that you don’t go out for lunch or dinner. We’re serious about your weight loss goals and want you to enjoy the best possible results.

What if I feel hungry?

Your Kcal Extra plan is created bespoke for you and is designed to provide you with all the carbs, proteins and fats that your body needs. Regular well-balanced meals regulate your blood sugar levels, which in turn reduce cravings and hunger levels. It should just take a few days for your body to adjust to your new diet but following that, if you still feel hungry, please speak to a Kcal Extra nutritionist and your plan can be amended as required. When possible however, we do recommend you try to fight any hunger and stick to your plan to enjoy the greatest results.

What if I incur a problem along the way?

At Kcal Extra, we make it our mission to deliver exceptional customer service and to always go that extra mile. Every client is designated an experienced account manager whose job it is to ensure your time spent with Kcal Extra is one to remember. We intentionally limit the numbers of clients assigned to each account manager to ensure you receive the service you deserve.

Will exercising help me?

Good nutrition and an active lifestyle go hand in hand so exercise certainly plays a role in living a healthy lifestyle. We’re happy to refer you to companies that offer personal training and give preferential rates to Kcal clients, however please note these companies operate entirely independently from us.

How do I heat up my Kcal Extra meals?

Simply heat them in a microwave oven based on the instructions on the label. When your plan starts, we’ll also send you a guide with all details.

Contacting Us

How can I reach you?

If you have a question that isn’t covered here, please send us an enquiry here or call us on +971 4 434 4111 and we’ll be happy to help.
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