Frequently asked questions

What is Kcal Extra?

Founded in 2011, Kcal Extra is an arm of Kcal Healthy Fast Food. Kcal Extra offers a comprehensive weight management program that helps clients learn how to eat the foods they want, develop a healthy and enjoyable eating style, increase their energy level through simple activity, and build more balance into their lives for optimal weight loss and well-being.

How do I know Kcal Extra really works?

Kcal Extra offers a comprehensive weight management program that helps clients learn how to eat the foods they want, develop a healthy and enjoy-
able eating style, increase their energy level through simple activity, and build more balance into their lives for optimal weight loss and well-being.

Why do I have to see the dietitian?

We are serious about weight loss. Our plan is designed for a limited number of committed people who are as serious as we are. This in mind we require just 45 minutes of your time in 1 month to sit down and learn about your eating habits. We believe in setting goals and reaching them.

What if I do not want to see the dietician?

If you prefer not to see the dietician you can simply select our SET-TO-GO plan and simply sign up and receive your food without the consultation. If you have allergies, intolerances or several food dislikes we advise you to opt for the full plan.

What makes Kcal Extra so different?

All our plans are bespoke, specially designed with you in mind by our nutritionist according to your needs and goals. We intentionally limit our numbers so you receive the time you deserve and designate you with a dedicated account manager who will be with you every step of the way. Our food is not a healthier option, its HEALTHY FOOD period! Every protein, fat, carb and calorie is precisely measured every day to ensure you get the exact amount of nutrition you require. We use the best super food from each food group. You will not find any form of sugary food, cakes or unhealthy treats. Our plans are based on low GI carbs and we intentionally monitor your carb intake through the whole plan. Our results really do speak for themselves, we are known for our amazing results!

What are the goals of Kcal Extra?

Our Goal is to provide advice and the diet necessary to help you reach your weight loss goals. We are serious about weight loss, we have one pro-
gram and that's your program!

How much weight can I expect to lose?

Whether you would like to lose a small amount of weight for a special occasion such as a wedding or reunion, or want to make more significant changes, Kcal extra can help you to reach your goals. These results may vary based on an individual's personal weight history, body composition, level/frequency of physical activity, and motivation among other factors.

Why will Kcal Extra work for me?

Weight is often related to lifestyle. The first step is to consider a change in life style, look at food in different ways and allow us to guide you into a healthier lifestyle but manipulating your diet . We take your diet back to the Stone Age. We supply you with the food that is natural to us, the food that we should be consuming.

How long will I need to stay on Kcal Extra?

How long you stay on the program depends on how much weight you have to lose. Along with the assistance of our Dietitian Kcal Extra will create a bespoke plan to fit your needs and support you until you reach your goal.

How do I keep the weight off?

At Kcal Extra our goal is to help you learn not only how to lose weight, but how to effectively maintain your weight loss as well. Weight is partially related to lifestyle. That's why the goal of Kcal Extra is to help clients acquire the tools they need for continued success focusing on a healthy relation-
ship with food, an active lifestyle and a balanced approach to living.

What calorie level am I going to be on?

Your personal consultations with our Dietitian will help you determine your optimal calorie level based on your age, height, current weight, gender and your activity level. Our lowest calorie level is 1200 calories per day, based on the latest Dietary Guideline recommendations.

When should I weigh in?

We start the normal meal plan with an initial weigh in during the consultation, towards the end of your meal plan you will receive an email from your account manager, to remind you to book a final weigh in via the E-tools section.
If you chose the SET TO GO meal plan we recommend you weigh yourself once a week at a consistent time (preferably in the morning) to avoid any discouragement due to normal daily weight fluctuations.

What are the results that I can expect from Kcal Extra?

Kcal Extra will provide you with all the necessary essentials for a healthy lifestyle. You will enjoy a wide variety of foods, an increase in your energy levels; you will reach your target weight goal. To sum it all up, with Kcal Extra you will feel great!

What if I am hungry?

The program is individualized to provide you with the proper requirements of carbohydrates, protein and fat that your body requires. Regular well-
balanced meals regulate your blood sugar levels, which in turn reduce cravings and hunger levels. It will take a few days for your body to adjust to this intake, following that, if you are still hungry, speak to your dietitian and she will make the necessary adjustments. However we do advise you to stick to the plan and fight the hunger.

What are the steps to take if I go out of town?

You need to notify Kcal Extra 48-hours in advance (2 working days) in order to change your delivery schedule. We will then credit you for the days you were off the program and re-start delivering your meals upon your return.

How much does it cost?

We have several different plans at different prices. Please click here to select a plan and view the price.

Can I commit to less than one month?

No, our programs are carefully calculated over a one month period. The minimum period is one month. If you want a program for less than 1 month you can try ordering food on a daily basis from one of our restaurants.

Can I only have lunches or dinners?

No, our menu's are carefully designed to ensure you intake the right amount of carbs, protein, fat, calories, nutrients and vitamins throughout the day. If you would like to order just lunch or dinner you can do so through one of our restaurants.

What if I incur a problem along the way?

At Kcal Extra we strongly believe in giving the customer exceptional customer service and going the extra mile. Therefore each client is designated an experienced account manager whose job is to ensure your time spent with is pleasurable from start to finish. We intentionally limit the numbers of clients assigned to each account manager to ensure you receive the service you deserve.

Where do I sign up?

Simply click here and complete the 2 min sign up form. You can read a step by step guide on the right hand side of the form. If you prefer not to sign up using our online form you can simply call us on +971 44 344 111 and a member of the Extra team will sign up for you.

How do I pay?

We accept cash, card or cheque. We want to make Kcal Extra as convenient as possible for you; therefore if you wish, we will send our driver to collect the payment from you anywhere in Dubai. Alternatively, you can drop-off the payment to our Head Office, directions can be found on the location MAP.

What if I don’t like a dish?

Simply inform your account manager of any menu changes and it will be changed within 48hrs.

Can I choose the menu?

Our nutritionist builds your menu according to your goals, needs, dislikes and allergies. Once your menu is created, it will be emailed to you for your approval. If you dislike a dish we can change it to a dish or similar nutritional values. Changes may be limited.

What if I leave Dubai or want to freeze my account?

Simply inform your designated account manager 72 hours before you plan leave and we will freeze your account and add the days at the end.

What time do you deliver the food?

The food will be delivered on a daily basis in the evening between 5pm – 10pm (Evening slot) and 4am – 8:30am (Morning slot). All deliveries will be according to the schedule of the driver. In the event you are not home the bag can be left on your door step. All our food is prepared and cooked just hours before delivery to ensure you receive fresh healthy food!

Can it be delivered to my office?

Yes, upon completing the registration form please highlight the deliver address to your office. If you wish to change the location 48-hours in advance (2 working days) is required by email.

Why have you refused my business?

To ensure Kcal Extra stays bespoke and as personal as possible we limit the numbers to a very small amount. If you do receive an email don't take this personally, we will add you onto a waiting list and serve you asap.

What are the payment terms?

All payments must be paid in advance at the start of the week.

Will exercising help me?

Proper nutrition and physical activity go hand in hand; hence exercise is an essential part of maintaining a healthy lifestyle. Kcal Extra can refer companies that offer personal training however, please note these companies are external and operate independently but they offer preferable rates to all Kcal Extra clients. Contact us for further information.

Why do I need to see a dietician before starting a Kcal Extra personalized program?

An initial nutrition assessment with a dietitian is required prior to starting on the Kcal Extra personalized program in order to individualize and personalize the meal plan based on your requirements & goals.

Who uses the Kcal Extra meal delivery service?

We have a wide variety of customers, but they all share a common factor: They are people who want to lose or maintain their lost weight, ensure better health, save time, and money.

I'm not interested in losing weight. Is there still an appropriate plan for me?

We have different plans to choose from depending on your goals and your requirements. Whether is be weight loss, weight maintenance or weight gain, we have a plan to suit you!

How much weight will I lose by eating Kcal Extra meals and how soon will I notice results?

The amount of weight you lose depends on many factors: your age, activity level, amount of exercise, medical conditions and present weight. In general, our customers have lost from three to eight kilos per month. But once again this all depends on YOU and your commitment. We are serious, are you!?

How much does the service cost?

Your bespoke plan will cost just AED 2950 per month. The plan consists of "6" days of food (Breakfast, Lunch, dinner & 2 delicious snacks) with Fridays off. A total of 84 main meals and 60 snacks! This works out at just AED 26 per main meal, not to mention the convenience of having delicious healthy food on hand every day! Let's face it, in Dubai you will be hard pushed to find a decent lunch or dinner for anything close to this, let alone have the assurance that it's healthy, calorie controlled food.

What about food allergies and other food preferences/dislikes?

Our Dietitian will create a detailed profile when you sign up for one of the healthy meal plan. Our chefs will then make suitable adjustments to your meal.

What should I drink? Am I allowed to drink coffee, tea or fruit juices?

We recommend drinking a minimum of 2 to 3 liters of water per day. It helps to keep you hydrated.

Can I order Kcal Extra for one day?

As you know, you can't lose weight with one day's meal. You need a plan, and Kcal Extra helps you with a complete monthly meal plan. It is designed for three meals and two snacks a day, six days a week. If you strictly follow the plan, you will see a difference. If you would like to sample our food, why not drop into Kcal Healthy Fast Food in JLT.

How long would you suggest I stay on the program?

Until you are happy with your results and you feel that you have the knowledge to provide your own healthy delicious food.

How do I heat up my Kcal Extra meals?

Simply heat them into the microwave oven for 1 to 2 minutes depending on the meal. It is that easy.

What is the minimum commitment?

We have a minimum commitment of 1 month. All payments must be paid in advance for the month ahead.

What if I go out for lunch or dinner?

We do not advise this. Kcal Extra is different from other meal deliver services. We are serious about your weight loss goals and expect you to be. Try for just one month to avoid eating out and try to stick to the plan. You will not be disappointed with the results!

Why do I need to pay a AED 200 deposit for the ice and chiller bag?

We take AED 200 as people love our bags so much that they don't want to give them back. If everyone keeps there bags then we will have to deliver the food in paper bags. Taking AED 200 is an attempt to avoid this.

Do I choose the food myself?

Our nutritionist will select a meal plan consisting of breakfast, Snack, Lunch, Snack and dinner according to your dislikes, allergies, goals and desires. Once the menu is formed with send you a copy for your approval. Any dislikes can be removed from the plan. Our menus are very carefully created to insure you intake the correct amount of fuel you require.

After signing up how long will it take before I receive my first delivery?

If you select our SET-TO-GO plan which doesn't include a consultation with our nutritionist we can start you plan approximately 3 days from signing up, by submitting the sign up form. If you select the full package the start date depends on your consultation date. You can click here and check the next available date for a consultation. Please note, if you opt for a blood test, this must be completed 24 hours prior to the consultation date. Once your consultation is complete it will take approximately 3 days to receive your first meal. Both cases are presumed full payment is made immediately.

What if I don’t like a particular dish?

Once you sign up we will designate a personal account manager who help with every step of the way. We offer a substitute menu in case you want to change a dish.

Which area do you deliver to?

We deliver to all area's within Dubai.



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